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HelpU - Reduce your Water Bill with Welsh Water

Welsh Water have committed to help customers pay their water bill with their new scheme 'HelpU'. It is designed to help low income households who struggle to make ends meet.


How it works:

To qualify, your households total income needs to be £15,000 or less per year. This means the total amout of money that is received by everyone living in your home. This includes any paid work or benefits such as Pension Credit, Carer's Allowance etc.

If you qualify, Welsh Water will lower your bill depending on your income, which could be up to £250 per year.

If your application is successful, the reduced charge will be applied to your account from 1st April or your occupation date.

How to Apply:

Visit https://www.dwrcymru.com/helpU. Here you can complete the calculator and see if you are eligible.

Jenny Rathbone said:

"I welcome Welsh Water's inititative to support the very poorest in the community. It's good news that families with an income of less than £15,000 are going to get a reduction in their water bills. I will do my best to ensure everyone who needs to know is aware of this"


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Jenny Rathbone | Assembly Member for Cardiff Central

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